Question 1

What are your hours?

Accepted Answer

I work Monday - Friday. 9am-5pm I do not work weekends, and holidays. Business days are not including the weekend. No communication will be made outside of my business hours!

Question 2

What is the best form of contact?

Accepted Answer

Only communication is through email. It helps to keep a paper trail of all dialogue between the client and the designer to prevent any discrepancies. I try to respond to everyone as promptly as I can. Please allow 48-72 hours for a response to your inquiry. logosbykayla@gmail.com

Question 3

How many revisions wiil I get?

Accepted Answer

No worries! Once your first draft is sent, you receive (2) revisions free of charge. After that there is a fee of $15-$100 for each new change. Unfortunately once I’ve started on your project, there are no refunds under any circumstances. Please read over my terms and conditions before proceeding with your purchase.

Question 4

How do I edit or remove the "FAQ title"?"

Accepted Answer

The FAQ title can be adjusted in the settings tab of the App Settings. You can also remove the title by unchecking its checkbox in the settings tab.

Question 5

What is the turnaround time?

Accepted Answer

Turnaround times vary based on the project and client. Below are typical turnarounds. However, your turnaround can be shorter or longer depending on the complexity and size of the project, and our communication. Clients are informed of what to expect based on all information provided to the designer from the client. Logo Design - 14 business days Web Design - 3-4 weeks Printing - Varies

Question 6

Can I see the design before I purchase?

Accepted Answer

Will I come up with designs/sketch on your project before you hire me for it? That’s a no. I don’t design for free, unfortunately. You are welcome to take a look at my portfolio, to make sure my style and capabilities are right for your project!

Question 7

I need my design ASAP, is this possible?"

Accepted Answer

I usually can accommodate your rush job depending on how full my production schedule is however, a rush fee of $100 will be added. This is not to be mistaken with rush shipping/delivery of printed designs. Rush shipping/delivery costs will vary based on printing services needed.

FAQs

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